Last updated: 3 November 2026
1. Who we are
The online shop puffandclouds.gr ("Puff & Clouds") is operated by ΕΥΑΓΓΕΛΟΣ ΔΑΛΙΕΤΟΣ ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε. (single-member private company).
- Shop address: 158 Lavriou Avenue, Glyka Nera, 15354, Greece
- VAT no.: EL800764272 · Tax office: KEFODE Attikis · GEMI no.: 140089701000
- Phone: +30 210 6655088 · E-mail: info@puffandclouds.gr (orders: sales@puffandclouds.gr)
- Opening hours: Monday–Friday 10:00–21:00, Saturday 10:00–17:00
2. Acceptance of these terms
By using puffandclouds.gr and by placing an order you accept these terms. The version published at the time of your order applies. These terms are completed by the "Shipping & Payment" and "Returns Policy" pages. They never limit the rights you have under consumer protection law.
3. Adults only (18+)
Our products (e-cigarettes, e-liquids, flavor shots, nicotine boosters and spare parts) are sold only to adults aged 18 or over. By placing an order you confirm that you are over 18. We may ask for ID on delivery or at store pickup. If your age cannot be confirmed, the order is not handed over and is cancelled. Nicotine is a highly addictive substance. Our products are not intended for non-smokers or for pregnant or breastfeeding women, and must be kept away from children and pets.
4. Account or guest checkout
You can buy as a guest or create an account. You are responsible for giving correct details and for keeping your password secret. If you think someone else is using your account, tell us right away.
5. Products and availability
We make every effort to keep descriptions and photos accurate. Small differences (for example in colour or in the manufacturer's packaging) may occur. Stock is updated regularly from our warehouse, but since we also sell in our physical shop, an item may occasionally sell out after you order. In that case we tell you straight away and offer a replacement or refund the full amount you paid.
6. Prices
All prices are in euro and include 24% VAT and any excise duty. Shipping and any cash-on-delivery fee are shown separately before you complete your order. If, because of a technical or human error, a product is shown at an obviously wrong price, we will contact you before shipping. You can then continue at the correct price or cancel at no cost.
7. Offers
- Offers and discounts on the site are web offers: they apply only to purchases on puffandclouds.gr, not in our physical shop.
- Products that are already discounted do not get an extra discount, and offers cannot be combined unless stated otherwise.
- Offers are valid for a limited time or while stocks last. The specific conditions of each offer (for example the quantity discount on flavor shots) are shown on its page.
- All offers are available to every customer, with or without an account.
8. How ordering works
When you send your order you receive an e-mail confirming that we have received it. The contract is concluded when we confirm the order and it is shipped or ready for pickup. We may decline an order if we suspect that the buyer is under 18, if the details are incomplete or wrong, or if the product is not available. In that case we inform you and immediately refund anything you have paid. To cancel before shipping, call +30 210 6655088 or write to info@puffandclouds.gr.
9. Payment methods
- Card (Visa, Mastercard, Apple Pay, Google Pay): payment takes place on the bank's secure page. We never see or store your card details.
- Cash on delivery: you pay on delivery, with an extra fee of €2.50, even when shipping is free. Not available for same-day delivery.
- Bank transfer: your order is prepared once the amount has been credited to our account. Our account details are on the "Shipping & Payment" page. Any bank charges are paid by the customer.
- Pay in store: only when you choose store pickup.
A legal receipt is issued for every purchase, or an invoice if you request one at checkout.
10. Shipping and delivery
We ship throughout Greece by courier (Taxydema).
- Standard areas: €3.50, free from €30.
- Selected remote areas: €5.50, free from €65.
- Parcels over 2 kg have an extra charge of €1 per kg, even when basic shipping is free.
- The free-shipping threshold is calculated on the amount after discounts.
Orders are usually delivered within 1–3 working days from confirmation. Remote areas or exceptional conditions (weather, strikes, holidays) may take longer.
Same-day delivery in Glyka Nera and nearby areas, Monday–Friday, time slots 13:00–14:00 and 20:00–21:00, costing €3.50–5.00 depending on the area, with €3.50 off for orders from €30. Card payment online only. Areas and postcodes are listed on the "Shipping & Payment" page.
Store pickup in Glyka Nera, free of charge. We will let you know when your order is ready.
Please check your parcel on delivery. If you see damage or a wrong item, tell us within 3 days so we can put it right immediately.
11. Right of withdrawal and returns
You may return a product within 14 days of receipt without giving a reason, as long as it is unused, complete and in its original packaging. For hygiene and safety reasons the following cannot be returned once opened or used: e-liquids, flavor shots, concentrates and bases, coils, pods and cartridges, cotton and wire, atomizers and drip tips that have been filled or have touched the mouth, and disposable e-cigarettes. We refund you within 14 days of receiving the product back. The full procedure and return costs are described on the "Returns Policy" page.
12. Warranty
All products carry the 2-year legal guarantee for defects that existed at delivery. If a device develops a fault, contact us and we will offer repair, replacement or a refund as provided by law. The guarantee does not cover damage from drops, moisture, misuse, a wrong charger or repair by third parties, nor normal wear of consumables (coils, pods, cotton, liquids).
13. Safe use
Read the manufacturer's instructions before use. Lithium batteries need care: use a suitable charger, do not leave devices charging unattended, and do not carry loose batteries in a pocket or bag together with coins or keys. Flavor shots and nicotine boosters must not be used undiluted and must never be swallowed.
14. Site content
The texts, photos, graphics and logo on puffandclouds.gr belong to us or to the product manufacturers and may not be copied without permission. Product brands belong to their owners.
15. Liability
We do our best to keep the site working correctly and without interruptions, but we cannot always guarantee it. We are not liable for delays caused by force majeure or by the courier company, nor for damage from incorrect use of the products. Nothing in these terms limits our liability where the law does not allow it.
16. Personal data and cookies
We use your details (name, address, phone, e-mail) only to fulfil your order, to contact you and for our tax obligations, in line with the General Data Protection Regulation (EU) 2016/679 and Greek Law 4624/2019. Your details are shared only with those needed for the order (courier, bank for card payments, accountant) and are never sold. We send newsletters only if you have asked for them, and you can unsubscribe at any time. You have the right to access, correct, delete and port your data by writing to info@puffandclouds.gr. You may also lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr). The site uses cookies to make the cart and login work and for spam protection (Google reCAPTCHA). The site is protected by SSL encryption.
17. Changes to these terms
We may change these terms, for example when shipping prices or the law change. The new version is published on this page with a new date. Each order is governed by the terms in force on the day you placed it.
18. Disputes
These terms are governed by Greek law. If you have a problem, please contact us first and we will do our best to solve it. As a consumer you can also contact the Hellenic Consumer Ombudsman (www.synigoroskatanaloti.gr) or the Consumer Helpline 1520. The courts of Athens have jurisdiction, without prejudice to a consumer's right to bring proceedings in the courts of their place of residence.
